Privacy Policy

Your privacy matters to us. This Privacy Policy explains what information Apex Viral AI ("Company," "we," "us," or "our") collects, how we use it, and the choices you have regarding your personal data. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We collect information in two ways - directly from you, and automatically through your use of our website.

Information You Provide Directly

• Your full name and email address submitted via our contact or inquiry form
• Your selected service package and any message or project details you include
• Content and materials you share with us to facilitate production (e.g., YouTube channel links, podcast RSS feeds, Google Drive folders)
• Communications exchanged through your dedicated Slack or Discord channel

Information Collected Automatically

• Basic usage data such as pages visited, time on site, and referral source, collected via standard analytics tools
• Technical data including your browser type, device type, and IP address
• Cookie data as described in Section 7 below

Payment Information

All payment processing is handled securely by our third-party billing partner, Whop. We do not collect, store, or have access to your full credit card number, billing address, or other sensitive financial details. Whop's handling of your payment data is governed by their own privacy policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To onboard you, produce and deliver your video assets, and manage your active retainer.
• Communication: To respond to your inquiries, send production updates, and provide support through your dedicated channel.
• Billing: To process recurring payments and manage your subscription through Whop.
• Improvement: To analyse how our website and services are used, so we can improve the client experience over time.
• Legal Compliance: To comply with applicable laws, enforce our Terms of Service, and protect the rights and safety of our clients and the Company.

We do not use your data for any purpose unrelated to the above without your prior consent.

3. Data Sharing & Third Parties

We do not sell, rent, or trade your personal data. We share information only with the following categories of trusted service providers, strictly as necessary to operate our services:

• Payment Processing: Whop, for secure billing and subscription management
• Cloud Storage: Google Drive or equivalent, for delivering your completed video assets
• Communication Tools: Slack and/or Discord, for your dedicated production channel
• Analytics: Standard web analytics tools to understand website traffic and performance

Each of these providers operates under their own privacy practices and data protection obligations. We take reasonable steps to ensure they handle your data appropriately. We do not share your personal information with advertisers or any unrelated third parties.

4. Client Content & Confidentiality

Any long-form content, creative assets, business materials, or strategic information you share with us for production purposes is treated as confidential. We use this content solely to produce your deliverables and will not share, reproduce, or distribute it without your explicit consent - except where client-approved examples are used in our own case studies or portfolio materials, as outlined in our Terms of Service.

5. Data Retention

We retain your personal information for as long as your retainer is active and for a reasonable period thereafter, as necessary to fulfil legal, accounting, or reporting obligations. Production files and client assets are retained for a limited period following the end of your retainer and then securely deleted. You may request earlier deletion of your data at any time by contacting us directly.

6. Data Security

We take the security of your data seriously. We implement industry-standard measures to protect your information from unauthorised access, disclosure, or misuse. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security. If you have reason to believe your data has been compromised, please contact us immediately.

7. Cookies

Our website uses cookies - small text files stored on your device - to improve your browsing experience and collect basic analytics data. Cookies do not contain personally identifiable information. You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data, subject to any legal obligations
• Object to or restrict certain types of data processing
• Request a portable copy of your data

To exercise any of these rights, please contact us via the inquiry form at apexviralai.com or through your active communication channel. We will respond to all requests within a reasonable timeframe.

9. Children's Privacy

Our services are intended for businesses and adult professionals. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will take prompt steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be communicated directly to active clients. We encourage you to review this policy periodically.

11. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us via the inquiry form at apexviralai.com or through your dedicated communication channel if you are an active client.